Return and Cancellation Policy

Voke Find Perfume aims to provide customers with authentic fragrances and a reliable shopping experience. Please review our return and cancellation policy before placing your order.

Order Cancellation

Orders may be cancelled before they have been processed or dispatched.

If your order has already been prepared for shipment or has been dispatched, cancellation may no longer be possible.

Returns

For hygiene and product integrity reasons, perfumes that have been opened, used, or have damaged seals are generally not eligible for return unless the product is defective or supplied incorrectly.

If you receive an incorrect, damaged, or defective product, please contact us promptly with your order details and supporting photographs where applicable.

Return Conditions

To be considered for a return, products should:

• Be in their original packaging.
• Remain unused and unopened unless defective.
• Include all original accessories or accompanying materials where applicable.

Approved returns should be sent back using the instructions provided by our customer support team.

Refunds

Once a returned product has been inspected and approved, any eligible refund will be processed using the original payment method where possible.

Refund processing times may vary depending on your payment provider.

Exchanges

Where stock is available, eligible products may be exchanged for the correct item or a replacement if approved after inspection.

Contact Information

For assistance with cancellations or returns, please contact:

Voke Find Perfume

189 Duala Close, Near Smarthub Shop, Shiashie, Accra, Ghana

Phone: +233 56 013 4923

Email: [email protected]